948 Ixigo Reviews | ixigo.com @ PissedConsumer

Manoj S Dsg |

Froud

Sep 04, 2023

1.0

Ixigo.com is a totally fake and froud app.they stealing costumer money.i highly not recommend this app .fake and froud.i make 2 tikets from ahmdabad to Dubai in Etihad air 6 September 2023.ixigo make my ticket and other tikets of my daughter and wife tikets failed after 2 hours due to its own system error or any technical fault.icall to customer care for full refund of my both tikets but they say only failed tikets amount give me full refund and other my tikets not given full refund .this way they stolen my tikets money.my tikets amount 12470 rs.and they say me if I canceled my tikets they give me only 1000 rs. I say them this is totally your side fault you taking money from customer and same time you can't generat money to airlines company.thats way my tikets failed.this is totally ixigo's fault.i claims 10 time more my actual amount of my tikets but they can't accept this also.they can't refund my money. Totally froud and fake company ixigo.com

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Loss:

$200

Preferred solution: Full refund

1 comment

Sep 07, 2023 Response #2385191

Hi there, we have discussed this on call and also shared a closure via email. The update regarding the booking failure and refund was shared timely on 28th August itself from ixigo. We would request you to kindly refer email sent for more details.

0 0

Roshan K Ybu

Transaction

Sep 21, 2023

Transaction I'd T230921****325496****67 Collect id ICI81767f8bb435****a67256b9d3fa071e But ticket not booked

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Preferred solution: Full refund

1 comment

Sep 23, 2023 Response #2393699

Hey Roshan, please note that the refund for booking - IXITRSXXXXXX2864 was processed and the ARN is 326560742661. We request you to connect with your bank's customer support as they will be able to track the refund amount with the help of ARN.

We request you to send us an email at customersupport@ixigo.com for further assistance. Thanks.

0 0

Mahfooz A Zyq

Refund the money of my cancellation ticket

Sep 21, 2023

1.0

I do booking on 16 and 17th September but ticket was not booked but my money is deducted by ixigo and my ticket is not booked so do refund of my ticket money details as follow 1. IXITRS318991****68747 9:37 AM 17 September

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Loss:

$1000

Preferred solution: Full refund

1 comment

Sep 23, 2023 Response #2393704

Hey Mahfooz, please note that the refund for booking - IXITRSXXXXXXX8747 was processed in ixigo money max account and you have already initiated a bank account transfer. The ARN is 326046810836.

We request you to connect with your bank's customer support as they will be able to track the refund amount with the help of ARN.

We request you to send us an email at customersupport@ixigo.com for further assistance. Thanks.

0 0

Twisha P Wtg

Twisha P Wtg |

Not getting the refund

Sep 21, 2023

My train on date 18th September 2023 was diverted and delayed and never reached pune junction. So i filed a TDR request but it is not showing any improvement and I'm not getting the refund of my train ticket

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Loss:

$1400

Preferred solution: Full refund

1 comment

Sep 23, 2023 Response #2393702

Hey Twisha, we wish to inform you that the TDR for your PNR is already filled on 18-Sep-2023 at 01:49:25 hours with the reason - Train Diverted And Passenger Not Travelled. Please note that the IRCTC might take up to 60 days or more in validation.

We request you to wait till the same timeline.

We request you to send us an email at customersupport@ixigo.com for further assistance. Thanks.

0 0

Resolved

Jayanthi Xda

Resolved: No response. Poor customer service

Sep 21, 2023

Updated by user Sep 21, 2023

Company fixed the issue and I have been provided with full refund. Thanks for your help.

Original review Sep 21, 2023

I have tried to book a ticket. Ticket is not booked but the amount is debited to my account. I have been trying to call theri customer service people at Delhi. They are saying they speak only Hindhi and do not replay to any questions in English and abruptly disconnecting the call. Worst service.

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Loss:

$4127

Preferred solution: Full refund

Anonymous

PissedConsumer5124500

Kolkata, West Bengal

To give feedback for the service being provided.

Sep 19, 2023

I was booking a ticket from Secunderabad to VGLJ Jhansi in Dakshin Exp. Dt. 01-10-2023 on 19/09/2023. I chose UPI as mode of payment for this ticket. and payment was shown as unsuccessful in IXIGO site. A whatsapp message was also received. After waiting for Three/Four hours I again booked the same ticket for same date and same train. Second booked ticket (PNR 435508****) received by me in my mail id i.e. **v**a.***l. When I checked my bank account, both the amounts 626.56 and 626.55 were debited into my account. Only second ticket is showing in the ticket booking history. First transaction is showing nowhere. The failed payment didn't even show up in failed trips or cancelled payments page. I tried contacting ixigo in so called 24/7 which is of no use where I couldn't even describe my problem and I have tried calling the customer care too which is of no use too as the call didn't even connect instead it said "person at extension 171 is unavailable pls leave your message. The user's mailbox cannot accept more messages" I request ixigo team to look into this issue and reverse first entry and credit my account accordingly.

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User's recommendation: Such type of problem should be addressed immediatly.

1 comment

Sep 20, 2023 Response #2392093

Dear Customer, we request you to send us an email with booking details at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

Ch Ganeswar R

Resolved: Train Refund

Sep 19, 2023

Train cancelled amount to be return 1. Guntur to Rayagada train no 17243 Journey date 6-9-2024 train cancelled Amount 4392.97 2. Rayagada to Guntur train no 17244 journey date 5-9-2023 tran cancelled.Ticket amount 4392.97 Amount already deposited by Railway on 9-9-2023. It may be refunded to me

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Preferred solution: Full refund

1 comment

Sep 19, 2023 Response #2391550

Dear Customer, we request you to send us an email at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

Rk M Plt |

Refund money

Sep 18, 2023

Dear madam/sir I was cancel my tickets but refund money not credited my Bank account Thank you Please resolve my issue

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Loss:

$1277

Preferred solution: Full refund

User's recommendation: SEKH raki

1 comment

Sep 23, 2023 Response #2393696

Hey, please note that the refund for booking - IXITRSXXXXXXX8469 was processed in ixigo money max account and you have already initiated a bank account transfer. The ARN is 75503723262025567646584.

We request you to connect with your bank's customer support as they will be able to track the refund amount with the help of ARN.

We request you to send us an email at customersupport@ixigo.com for further assistance. Thanks.

0 0

Feliciano Iws

New Delhi, National Capital Territory Of Delhi

To cancel the train ticket

Sep 18, 2023

I booked train ticket. I want to cancel ticket but after using cancellation window he says your service provider is different. While I booked ticket by ixigo

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1 comment

Sep 20, 2023 Response #2392095

Dear Customer, we request you to send us an email at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

Anias H

Issue with bookging

Sep 18, 2023

1.0

Dear ixigo. I am trying to book several trains and plains in India. I have linked my irctc account, but they always ask to verify my account. so I enter my number but not OTP is coming. I do not receive any sms. Also there is always an error if I try to open a new account on your website, to try another phone number Best

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Preferred solution: technical help for errors on website

User's recommendation: not working

1 comment

Sep 23, 2023 Response #2393695

Dear Customer, we believe your issue has been effectively resolved. However, if you require any further assistance or have more inquiries, don't hesitate to email us at customersupport@ixigo.com. We're here to help and ensure your complete satisfaction.

0 0

Subramanian P Krl

Amount not refunded in my account

Sep 18, 2023

எஸr,I'm try to book my ticket at 10 sep 2023, the amount are paid last minute my booking time is closed but that amount not refunded in my account,now ixigo app tell your amount refunded but actually my is not refunded in my account

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Loss:

$425

Preferred solution: Full refund

1 comment

Sep 23, 2023 Response #2393694

Hey Subramanian, please note that the refund for booking - IXITRSXXXXXX3461 was processed in ixigo money max account and you have already initiated a bank account transfer. The ARN is 325327292178.

We request you to connect with your bank's customer support as they will be able to track the refund amount with the help of ARN.

We request you to send us an email at customersupport@ixigo.com for further assistance. Thanks.

0 0

Shuba R

Cancellation and refund issue

Sep 17, 2023

4.5

Was unable to travel due to medical emergency. Requested for refund by producing medical papers. Looking forward to positive reply

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Preferred solution: Full refund

User's recommendation: Will recommend

1 comment

Sep 18, 2023 Response #2390868

Dear Customer, we request you to send us an email with booking details at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

Sanjay R Wgl

For ticket booking I am pay twice

Sep 16, 2023

I have to book my tickets but not any conform as soon as possible my already money deducted but not any confirmation

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Loss:

$1300

Preferred solution: I have to book my tickets but not any conform

User's recommendation: Plz solve my query

1 comment

Sep 18, 2023 Response #2390867

Dear Sanjay, we can see that the refund for the failed booking was processed immediately in the ixigo Money max account and you have successfully initiated a bank account transfer. We request you to send us an email at customersupport@ixigo.com for further assistance. Thanks.

0 0

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Anonymous

PissedConsumer5114034

Hyderabad, Telangana

Poor service above this confusing customer

Sep 16, 2023

1.0

If flight cancelled by airline why customer suffer for this very poor response and pathetic service by ixugo team o know no action taken on this writing receiw is only I wash even though one attempt for correcting the things

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User's recommendation: No use of any recommend suggest ions

1 comment

Sep 18, 2023 Response #2390864

Dear Customer, we request you to send us an email at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

Anonymous

PissedConsumer5113189

Chennai, Tamil Nadu

I am booking train ticket but booked train ticket but money debited in your account

Sep 16, 2023

1.0

UPI Transaction Id 362565****25 I am booking train ticket but booked train ticket but money debited in your account

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1 comment

Sep 18, 2023 Response #2390863

Dear Customer, we request you to send us an email at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

Raghu K Pao

Regarding refunded amount

Sep 16, 2023

1.0

No of problem in money transactions but no authorised coustomer service facing big issues but coustomer service not connecting

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Loss:

$26000

Preferred solution: Full refund

User's recommendation: Don't use ixigo app

1 comment

Sep 18, 2023 Response #2390862

Dear Raghu, we request you to send us an email with booking details at customersupport@ixigo.com so that we can assist you. Thanks.

0 0

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"Cancellation and refund issue"

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Ixigo Reviews

Froud

Transaction

Refund the money of my cancellation ticket

Not getting the refund

Resolved: No response. Poor customer service

To give feedback for the service being provided.

Resolved: Train Refund

Refund money

To cancel the train ticket

Issue with bookging

Amount not refunded in my account

Cancellation and refund issue

For ticket booking I am pay twice

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Poor service above this confusing customer

I am booking train ticket but booked train ticket but money debited in your account

Regarding refunded amount

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